This Privacy Policy explains how Reproly ("Reproly", "we", "us", or "our") collects, uses, and shares information when you use our website, applications, and services (collectively, the "Services"), and when you request access to them. By using the Services, you agree to the practices described in this Policy.
1. Information We Collect
Information you provide
- Contact and account information — such as your name, email address, company, and any details you submit when you join our waitlist, request access, or communicate with us.
- Communications — the content of messages you send to us or through the Services.
Information from your integrations
When you connect third-party tools to the Services (for example GitHub, Sentry, Datadog, Slack, Discord, or Google services), we access and process data from those tools that you authorize, which may include support conversations, source code, logs, error reports, and related metadata. We use this data to provide the Services, such as answering questions and investigating technical issues.
Information we collect automatically
- Usage data — such as pages viewed, features used, and interactions with the Services.
- Device and log data — such as IP address, browser type, device identifiers, and timestamps.
- Cookies and similar technologies — used to operate the Services, remember preferences, and understand usage. You can control cookies through your browser settings.
2. How We Use Information
We use the information we collect to:
- provide, operate, maintain, and improve the Services;
- respond to support questions and investigate technical issues;
- manage the waitlist, provision access, and communicate with you about the Services;
- monitor, secure, and troubleshoot the Services;
- analyze usage to develop new features and improve performance and reliability;
- comply with legal obligations and enforce our terms.
3. AI Processing
The Services use artificial intelligence, including third-party AI model providers, to generate responses and analyses. Data you authorize may be sent to these providers solely to process your requests. We do not permit our AI providers to use your Customer Data to train their general-purpose models, except where you have explicitly opted in.
4. How We Share Information
We do not sell your personal information. We may share information with:
- Service providers — vendors who process data on our behalf, such as cloud hosting, infrastructure, email delivery, and AI model providers, under obligations of confidentiality.
- Third-party integrations — the tools you choose to connect, in order to provide the Services you request.
- Legal and safety — when required by law, legal process, or to protect the rights, property, or safety of Reproly, our users, or others.
- Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.
5. Data Retention
We retain personal information and Customer Data for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we delete or anonymize it. You may request deletion of your data as described below.
6. Security
We implement technical and organizational measures designed to protect information against unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. International Transfers
Your information may be processed and stored in countries other than your own, which may have different data-protection laws. Where required, we use appropriate safeguards for such transfers.
8. Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal information, to object to certain processing, and to data portability. You may also opt out of marketing communications at any time using the unsubscribe link or by contacting us. To exercise these rights, contact us at privacy@reproly.com. We will respond in accordance with applicable law.
9. Children's Privacy
The Services are not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
10. Third-Party Links and Services
The Services may link to or integrate with third-party websites and services that we do not control. This Policy does not apply to those third parties, and we encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Services after changes take effect constitutes acceptance of the revised Policy.
12. Contact
If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@reproly.com.